Refund & Returns Policy

At Monarch Cutlery, we take pride in delivering premium-quality knives, axes, swords, and cutlery products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • Item must be unused and in original condition.
  • Product must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Items showing signs of use, damage caused by misuse, or unauthorized modifications are not eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, provide:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

Upon verification, we will offer a replacement, exchange, or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We gladly replace products that arrive damaged, defective, or incorrect.

If you require an exchange, please contact our support team before returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • We recommend using a trackable shipping service.
  • Monarch Cutlery is not responsible for lost or damaged return shipments.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Special-order items
  • Clearance or final-sale products
  • Gift cards
  • Products that have been used, altered, or damaged after delivery

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us:

Monarch Cutlery
📞 Phone: +92 307 6808796
📧 Email: support@monarchcutlery.com

We are committed to providing exceptional products, reliable service, and complete customer satisfaction. Thank you for choosing Monarch Cutlery.